ALENA Dress

"BORN IN BALI™ uses 100% natural fibres of the highest quality that allows your skin to breathe. Each garment has been handmade with love by the beautiful people of Bali and is as unique as the artisans, designers, and eco-entrepreneurs who made it. Irregularities and imperfections are characteristics of their natural beauty.

As the garments are handmade from natural dyed, hand printed and recycled materials, some inconsistencies in sizing, colouring, and symmetry are common. Beauty in imperfection. Attention is in the detail from natural shell buttons to handwoven macrame ties. No two pieces are alike."

 

Thank you for shopping with B.I.B. If you are not satisfied with your purchase, you can return the products to us within 3 days of receipt of purchase. Please ensure the product is not be used, worn, washed, damaged with price tags and labels attached. Kindly include original invoice with the product in original brand packaging.

*Please note that for all return/ refund processes, all shipping costs related to the delivery of the product will be at customers cost.

Please contact marketing@borninbali.com to facilitate a return. Refunds will be issued as soon as we receive your goods, in accordance with the repayment method you choose on your return slip. For more details, please contact our customer service.

OUR RETURN POLICY

All return must adhere to the guidelines of our return policy and must be accompanied by the original invoice, price tags and labels. Only replacement of same product will be given if it satisfies the requirements above and subject to availability of the product in our warehouse.

• No return / refund for undergarments (swim, underwear, socks, etc).
• Return/ refund can only be made for items purchased through www.borninbali.com and products purchased cannot be refunded/ exchanged in any store.
• No exchange for different items/ color/ size can be made for online purchase.
• Allow up to 30 business days to process your refund:
• Purchase with credit/debit card: any credit will be refunded to the card used.

DAMAGED PRODUCTS

All product descriptions, information and materials posted on the Site is provided 'as is' and without warranties directly, or implied or any hidden meanings. Product as seen on the Site may differ slightly from the actual product that you receive.

If the goods you received is damaged, please contact our Customer Service team (marketing@borninbali.com) and provide an order reference number, name and address, details of the product and the reason for the return, and whether you require a refund or replacement.

After receiving the products, we will notify you of your right to a replacement or refund via e-mail as soon as possible.

In terms of return products that are not broken, we have the discretion to decide not to repair, replace or refund you for the Products and / or we may require you to pay for all shipping fees and services in accordance with the standard cost and other costs for credit or debit card, or payment details you provide to us when you make your order, and, to the extent permitted by law, we are not responsible to you for any loss, liability, damage costs, or other expenses.

SHIPPINGS

We work with FedEx International Priority courier service which ensures your order will be delivered in between 3-5 days after is dispatched from our warehouse in Bali.

Please note all international packages may be subject to duties and taxes. Your local customs authorities establish the limits for duty-free packages. BIB will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made.

Please contact your local customs offices if you would like to seek more information regarding taxes and duties applicable in your own country.